Toll Free: 888-378-9084

Online Payments - FAQ's

Click on a question below to reveal the answer. If you have any additional questions please contact us at 888-378-9084 or via our online contact form.

How do I make a payment?

You can make a payment online via credit card or bank debit by visiting http://www.willscot.com/payments.

We are also happy to assist you with your payment over the telephone. You can contact our Customer Assistance Hotline at 1-888-378-9084. For your convenience we accept Visa, MasterCard, and American Express.

What forms of payment do you accept?

Williams Scotsman accepts credit card payments from Visa, MasterCard, and American Express. We also accept payments from business or personal checking accounts.

Can I pay more than one invoice at a time?

Yes, you can make payments to all your invoices in one payment by visiting http://www.willscot.com/payments.

We are also happy to assist you with your payment over the telephone. You can contact our Customer Assistance Hotline at 1-888-378-9084.

How will this charge show up on my credit card statement?

This charge will show as one lump sum on your credit card statement charged by Williams Scotsman, Inc.

Can I have each invoice paid show as a separate receipt on my credit card statement?

Yes, but you must fill out the payment form once for each charge you would like split out on your statement. We are also happy to assist you with your payment over the telephone. You can contact our Customer Assistance Hotline at 1-888-378-9084.

Can I pay using more than one credit card or bank account?

Yes, but you must fill out the payment form once for every credit card or bank account you will use to pay. We are also happy to assist you with your payment over the telephone. You can contact our Customer Assistance Hotline at 1-888-378-9084.

How can I sign up for Automatic Payments?

You can sign up for Automatic Payments by contacting the Williams Scotsman Customer Assistance Hotline at 1-888-378-9084.

Who should I contact if I have a question about my invoice?

Any invoice related questions can be addressed by contacting us using the Customer Assistance form or by calling the Customer Assistance Hotline at 1-888-378-9084. For all other questions, please contact your local branch.

How do I dispute a charge on my invoice?

To dispute a charge on your invoice please contact us using the Customer Assistance form or call the Customer Assistance Hotline at 1-888-378-9084.

How do I use a credit on my account?

If you have credit on your account that you wish to apply to an invoice, please contact us using the Customer Assistance form or call the Customer Assistance Hotline at 1-888-378-9084.

How do I have the PO# and/or the Purchasing Agent name referenced on the invoice?

The PO# and/or the Purchasing Agent can be added or modified on your invoice by contacting us using the Customer Assistance form or by calling the Customer Assistance Hotline at 1-888-378-9084.

What is Williams Scotsman's Federal ID number?

Williams Scotsman's Federal ID number is 52-0665775.

Who should I contact to dispute the sales tax charged on my invoice?

To send us any tax related documentation, please call the Customer Assistance Hotline at 1-888-378-9084 to obtain the appropriate fax or email address.

Where can I send my certificate(s) of insurance?

You can e-mail your certificate(s) of insurance to insurance@willscot.com or fax them to 800-927-2603. Please include your customer number in your e-mail or fax.

Why does the open amount shown above not match the open amount on my invoice?

The open amount above reflects the most current amount of the invoice. Payments or credits may have been applied to this invoice after your invoice was created.

How can I request an account statement or payment history?

You can request an account statement or payment history by contacting us using the Customer Assistance form or by calling the Customer Assistance Hotline at 1-888-378-9084.

Can I request an invoice to be billed in advance?

Yes, please contact us using the Customer Assistance form or call the Customer Assistance Hotline at 1-888-378-9084.

How can I get an additional or electronic copy of my invoice?

You can request additional copies of your invoice by completing the Request an Invoice form.

Can my invoice be emailed or faxed to me instead of or in addition to being sent by mail?

Yes, you can have your invoice sent to you by mail, fax or email. Please call the Williams Scotsman Customer Assistance Hotline at 1-888-378-9084.

How can I change my billing address?

You can change your billing address by contacting us using the Customer Assistance form or by calling the Customer Assistance Hotline at 1-888-378-9084.

What address should I use if I want to mail Williams Scotsman a check?

Please send all checks to:

US:
Williams Scotsman, Inc.
PO Box 91975
Chicago, IL 60693-1975

US Overnight:
Williams Scotsman, Inc.
91975 Collections Center Drive
Chicago, IL 60693

Canada:
Williams Scotsman of Canada Inc. B9326
PO Box 9100 Postal Station F
Toronto, ON M4Y 3A5
Canada Overnight:
Williams Scotsman of Canada Inc B9326
Wholesale Lockbox Dept
4 Prince Andrew Place
Toronto, Ontario M3C 2H4
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